A: Open the UOFFER GLOBAL homepage and fill in the registration information. You need to use your mobile phone number and email address to register as an UOFFER GLOBAL user, which is convenient for your subsequent purchases and service progress enquiries.

A: As a registered user you can log into your account by using either the registered mobile number or email address.

A: After entering the UOFFER GLOBAL website, click “Forgot Password” in the lower right corner of the login information input box. We will send a verification code to your mobile phone number for phone verification, or send a link to your email address for password reset. If you need to change your account password, you can do this after logging in to your personal account and clicking on the "Account Management" drop down tab to find the page to change your password.

A: Shopping on the UOFFER GLOBAL website is quick and easy. You can browse by university or by course, add items to the shopping bag, and follow the prompts to complete a purchase. For more information on this process, check the link "How to apply after purchasing a course?" section.

A: UOFFER GLOBAL currently accepts all major credit and debit cards (including prepaid cards) such as Visa, MasterCard, American Express, and PayPal as a valid payment method. Bank cards and PayPal's payment methods support payment by Pound (GBP). If you need to pay in RMB (CNY), you can use AliPay or WeChat to pay. To switch currencies and payment methods, click on Currency and Language in the upper left corner of any page to switch currencies and payment methods at any time.

A: Once you have confirmed your order and completed the payment process, you can log into your personal account and click on your order history to browse your existing orders and to view all orders along with the payment records. As well as this, you will receive an email confirming the order. All order information and payment records can be viewed in your personal account.

A: UOFFER GLOBAL currently supports both English and Chinese versions. To switch the language visible on the website, click on the Currency and Language tab in the upper left corner of any page to switch the language version of the platform at any time.

A: After the successful confirmation of your order, your dedicated account manager will contact you immediately. You will then need to log in to your personal account to fill out and submit the “application form” online, and upload the relevant “application documents” online. Your dedicated team will start the university application for you.

A: After registering the account on the UOFFER GLOBAL website and purchasing the course, you can go to the ‘My Application’ tab and click “Application Status” to see the status and progress of your application. The information from the Application Status page will update automatically when progress is made.

A: After the successful purchase of the course and confirmation of your order, the UOFFER GLOBAL account manager will contact you directly. You can also log in to your personal account to find any other contact information of the account manager at “My Application Adviser”.

A: “Custom Course Service” is a specialised service suitable for students who are uncertain or have doubts about choosing an university or programme. This service involves a dedicated account manager being assigned to you to conduct one-on-one application advice that is personalised to your specific requirements, and to help you choose the best universities and programmes with the highest success rates. The Normal Course Service is suitable for students who are certain of what universities and courses they want to study, you can directly select and purchase the specific university and course.

A: Purchasing the Special Custom Course Service means that you can choose the best university for you from a large number of partner universities, which are flexible and diverse. UOFFER GLOBAL will submit applications through the Exclusive Application Channels of the partner university. By purchasing the Advanced Custom Course Service, you can choose from the top universities to apply to and customize the application plan to ensure the success rate of the application.

A: For detailed information on refunds or change of course, please refer to page: UOFFER GLOBAL Refund and Change of Courses Policy. For more information about the service, please ensure that you click on the Terms & Conditions before paying. If you are not satisfied with the service or content of the product, please email the UOFFER GLOBAL Service Team directly at customer.service@uofferglobal.com to file a complaint. Details of your application will be identified by the UOFFER GLOBAL Services Team before a decision is made. Once the application is deemed unqualified, the UOFFER GLOBAL will make suitable corresponding coordination or refunds according to the specific case.

A: After your consultation with the account manager, if you need further refund, we will refund you according to your original payment method. For more details, please refer to the UOFFER GLOBAL Refund and Change of Courses Policy.

A: If you want to change or cancel your order after purchase, please contact your account manager first or email the UOFFER GLOBAL Service Team at customer.service@uofferglobal.com before completely uploading the necessary documents and the services start.