TERMS AND CONDITIONS OF SERVICES

  1. These Terms
    1. These are the terms and conditions on which we provide our services to you. Please read these terms carefully before you submit your order to us.
    2. These terms tell you who we are, how we will provide our services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. In these terms, UOFFER GLOBAL is referred to as “us”, “our” and “we”.
  2. Information about us and how to contact us
    1. Who we are. We are W L Hillside Investment Limited (trading as UOFFER GLOBAL), a company registered in England and Wales. Our company registration number is 10744397 and our registered office is at Suite B Floor 6 Albany House, 31 Hurst Street, Birmingham, United Kingdom, B5 4BD. Our registered VAT number is 296049568.
    2. How to contact us. You can contact us by emailing us at customer.service@uofferglobal.com, contacting us via social media or instant messaging or by writing to us at our registered address as set out above.
    3. How we may contact you. If we have to contact you for general communication purposes, we will do so by social media, instant messaging or by writing to you using the details, number, email address and/or postal address you provided to us in your order. When we use the words "writing" or "written" in these terms, this includes emails.
  3. Our contract with you
    1. Our Services. We offer a range of professional consultancy services (“Services”) aiming to assist you when making applications to particular university courses (“Courses”).
    2. How to place an order. For the purposes of these terms, you may place an order for us to provide our Services to you by:
      1. creating an account on our website;
      2. selecting which Courses you would like us to help you apply to;
      3. completing an application form (which includes uploading your application documents as further detailed in clause 4 below); and
      4. purchasing our Services in order to assist you in applying for those Courses.
    3. How we will accept your order. Our acceptance of your order will take place once we receive payment from you for the Services and we subsequently email you to accept it, at which point a contract will come into existence between you and us. You can check the status of your order by logging into your online account at any time.
    4. If we cannot accept your order. If we are unable to accept your order, we will inform you by telephone or in writing and will not charge you for the Services you have purchased. This might be because (but not limited to where):
      1. the relevant university may no longer be providing the Course;
      2. the relevant university has no more capacity for further students on the Course;
      3. we can no longer offer the Services for the Course; or
      4. we have identified an error in the price for or description of the Services.
    5. Visa Requirements. We recommend that, before placing an order with us, you check whether you are eligible for a relevant student visa. Although you can only apply for a visa once your application has been accepted by the relevant university, you should be fully aware of your visa requirements in advance. You acknowledge and agree that you are solely responsible for ensuring that you comply with all relevant immigration laws and have all necessary permissions, visas and approvals in place before entering the relevant country for a Course at the relevant university. We shall not be liable for any losses and/or damages suffered by you if you fail to comply with this clause 5. Further details of your immigration and visa responsibilities can be found on the relevant country's official website.
    6. Order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
  4. Services
    1. Available Courses may vary slightly from those outlined on our website. Although we have made every effort to ensure the Courses in respect of which we provide our Services listed on our website are up-to-date, we cannot guarantee that a university will still be providing a particular Course or that a university will still have capacity for further students in respect of any particular Course when you place an order with us.
    2. Making sure our Services meet your needs. You are responsible for ensuring that the Courses you are applying to and the Services we offer in respect of those Courses meet your specific requirements.
  5. Your rights to make changes

    You are able to make changes your order up to the point at which you click on the ‘Place Order’ button. If you wish to make a change to the Services you have purchased or the Course you wish to apply for after this point, please contact us immediately and we will let you know if this is possible. If it is possible, we will let you know about any changes to the price of the Services, the timing of delivery or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract pursuant to the terms set out in clause 8 (Your rights to end the contract).

  6. Our rights to make changes
    1. We may make minor changes to our Services to:
      1. reflect changes in a Course delivered by the relevant university;
      2. reflect changes in relevant laws and regulatory requirements; or
      3. implement minor technical adjustments and improvements, for example to address a security threat. These changes should not affect our delivery of the Services.
  7. The Services
    1. When we will provide the Services. We will assign to you an account manager who will begin the Services within one working day of the date we accept your order. The completion date for the Services is once:
      1. you receive confirmation, by way of a Confirmation of Acceptance for Studies letter, from a university that you have been accepted onto a Course and you subsequently enroll on that Course; or
      2. where you do not, within 14 days (or sooner if agreed between us in writing), respond to any of our attempts to contact you in order to provide the Services to you (and you do not have a good reason for this), in which case we will treat your account as suspended and the Services which we have provided to date as completed; or
      3. you do not receive any Confirmation of Acceptance Studies letters in respect of your chosen Courses and either we cannot, or you choose not to, replace the Course(s) you have asked us to perform Services for with another Course/other Courses.
    2. We are not responsible for delays outside of our control. If the Services are delayed by an event outside of our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay of more than one month you may contact us to end the contract and receive a refund for any part of the Service which you have paid for but not received.
    3. What happens if you do not respond to us. If you do not, within 14 days (or sooner if agreed between us in writing), respond to any of our attempts to contact you in order to provide the Services to you (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are still unable to contact you we may end the contract and clause 2 will apply.
    4. Information we require from you. We may need certain information from you so that we can provide the Services to you, for example a copy of your:
      1. passport including the pages which show your photo and the relevant visa (if you have a previous passport with a relevant visa, please provide a copy of the page showing your photo);
      2. Biometric Residence Permits (BRP) card (both sides);
      3. academic certificates and degree certificates;
      4. academic transcript;
      5. student status letter;
      6. most recent IELTS transcript;
      7. two open reference letters or contact details of two referees (if you are applying for an undergraduate programme, you only need to give contact details of one referee);
      8. personal statement;
      9. portfolio;
      10. work or placement statement;
      11. award certificates; and/or
      12. curriculum vitae (CV).

      You will be asked to provide this information when you place your order with us. We will contact you in writing to ask for this information if you do not upload it when placing your order. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for providing the Services late or not providing any part of them if this is caused by you not giving us the information we need within 14 days (or sooner if agreed between us in writing) of us asking for it.

    5. Reasons we may suspend provision of the Services. We may have to reschedule or suspend the performance of Services to:
      1. deal with technical problems or make minor technical changes;
      2. update the Services to reflect changes in relevant laws and regulatory requirements;
      3. change the Services as requested by you or notified by us to you (see clause 6).
    6. Your rights if we suspend provision of the Services. We will contact you in advance to tell you we will be suspending the performance of Services, unless the problem is urgent or an emergency. You may contact us to end your contract with us if we suspend the Services, or tell you we are going to suspend the Services, in each case for a period of more than one (1) month and we will refund any sums you have paid in advance for the Services in respect of the period after you end the contract.
    7. We may also suspend supply of the products if you do not pay. If you do not pay us for the Services when you are supposed to (see clause 12) and you still do not make payment within seven (7) days of us reminding you that payment is due, we may suspend the Services until you have paid us the outstanding amounts. We will contact you to tell you we are suspending the Services. We will not suspend the Services where you dispute the unpaid invoice (see clause 7). We will not charge you for Services during the period for which they are suspended.
  8. Your rights to end the contract
    1. Your rights when you end the contract will depend on what Services you have bought, whether there is anything wrong with the Services or how we have provided them and when you decide to end the contract.
    2. Situations where you can end your contract with us. If:
      1. we have told you about an error in the price or description of the Services in respect of a particular Course and you do not wish to proceed;
      2. we have told you that we are going to stop providing the Services in respect of a particular Course (in accordance with clause 4);
      3. there is a risk that the performance of the Services may be significantly delayed because of events outside of our control (in accordance with clause 2);
      4. we have suspended the performance of Services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than one (1) month (in accordance with clause 6);
      5. we have failed to perform the Services or we negligently perform the Services, which causes you to be unsuccessful in being accepted on to a particular Course; or
      6. after purchasing Services from us in respect of a Course, we advise you that you do not have adequate qualifications to apply for the Course in respect of which we offer our Services,

      then you will have the option of:

      1. replacing the Course you have asked us to perform Services for with another Course by notifying us in writing and:
        1. where the price for our Services for the replacement Course is higher than that for the cancelled Course, you promptly pay us the difference between the prices for the two Courses before we begin performing the Services (and in any event within seven (7) days of notifying us of your decision to replace your Course); and
        2. where the price for our Services for the replacement Course is lower than that for the cancelled Course, we will promptly refund you the difference between the prices for the two Courses before we begin performing the Services (and in any event within seven (7) days of notifying us of your decision to replace your Course);
      2. ending the contract immediately, in which case, we will provide you with the following refund:
        1. if you are ending the contract under clauses 2(a), (e) or (f) we will refund you in full for any sums you may have paid in respect of the Services; and
        2. if you are ending the contract under clauses 2(b), (c) or (d) we will refund you for any Services which have not been provided and you may also be entitled to compensation.
      3. Exercising your right to change your mind (Consumer Contracts Regulations 2013). You have a legal right to change your mind and cancel the contract within 14 days after the day we email you to confirm we accept your order. If you cancel your contract within this period and we have not begun to perform the Services, you will receive a full refund in respect of your contract.
    3. Exercising your right to change your mind (Consumer Contracts Regulations 2013). You have a legal right to change your mind and cancel the contract within 14 days after the day we email you to confirm we accept your order. If you cancel your contract within this period and we have not begun to perform the Services, you will receive a full refund in respect of your contract.

      However, please note that where you have indicated that you would like us to begin providing the Services to you as soon as possible and within the 14 day period within which you can change your mind, then, if you subsequently ask us to cancel your order, we will be entitled to deduct from any refund:

      1. our reasonable costs for providing the Services up to the date of your request to end the contract; and
      2. reasonable compensation for the net costs we will incur as a result of your ending the contract.
    4. However, once we have completed the Services you cannot change your mind, even if the 14 day period is still running. If you cancel your order after we have started the Services, you must pay us for the Services provided up until the time you tell us that you have changed your mind as well as reasonable compensation for the net costs we will incur as a result of your ending the contract.
    5. You can always end your contract with us. If we are not at fault and you are no longer within the 14 day period to change your mind, you can still end the contract before it is completed, but you may have to pay us compensation. The Services are deemed complete when we have finished providing the Services as set out in clause 1 above and you have paid for them. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind (for example, in accordance with clause 5, where you have indicated that you wish make a change to the Services you have purchased or the Course you wish to apply for but we are unable to do this for you) please just contact us to let us know. The Contract will end immediately and we will refund any sums paid by you for any part of the Service not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.
  9. How to end the contract with us
    1. Tell us you want to end the contract. To end the contract with us, please email us at customer.service@uofferglobal.com, complete the cancellation form at the end of these terms and emailing it to us or your account manager or contact your account manager using the details they provide to you. Please provide your name, home address, details of the order and where available your phone number and email address.
    2. How we will refund you. We will refund you the price you paid for the Services by the method you used for payment. However, we may make deductions from the price, as described above in clause 5.
    3. When your refund will be made. We will make any refunds due to you as soon as possible and in any event within 14 days of your telling us you wish to end the contract.
  10. Our rights to end the contract
    1. We may end the contract at any time by writing to you if:
      • you do not make any payment to us when it is due and you still do not make payment within seven (7) days of us reminding you that payment is due;
      • you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Services to you; or
      • you do not, within a reasonable period of time, respond to any of our attempts to contact you in order to provide the Services to you (and you do not have a good reason for this).
    2. You must compensate us if you break the contract. If we end the contract in the situations set out in clause 1 we will refund any money you have paid in advance for Services we have not provided but we may deduct or charge you but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.
    3. We may withdraw our Services for a particular Course. We may write to you to let you know that we are going to stop providing the Services in respect of a particular Course. We will let you know at least 1 working day in advance of our stopping the supply of the Services for that Course, at which point you will be entitled to replace the Course you have asked us to perform Services for with another Course or cancel the contract, in accordance with clause 2.
  11. If there is a problem with the Services
    1. If you have any questions or complaints about our Services, please contact us. You can telephone our customer service team using the details provided above at clause 2.
    2. We are under a legal duty to perform Services that are in conformity with this contract. Nothing in these terms will affect your legal rights.
  12. Price and payment
    1. Where to find the price for our Services. The price of the Services (which includes VAT) will be the price indicated on the order pages when you placed your order. The price of the Services will be based on one of the two models set out below:
      1. Service Deposit:
        1. If you apply to a Course at one of our partner universities (specified as such on our website), you will be required to pay a service deposit.
        2. We will refund the service deposit for any Course in respect of which you receive confirmation from a partner university, by way of a Confirmation of Acceptance for Studies letter, that you have been accepted onto such a Course, provided that you subsequently enroll for a Course at one of those partner universities.
        3. The refund specified in clause 1(a)(ii) will be paid to you within six (6) months of you enrolling at your subsequent chosen partner university.
        4. We will retain the service deposit in respect of any Courses at partner universities for which you apply but are not successful.
      2. Service Charge:
        1. If you apply to a Course at a university which is not one of our partner universities, you will be required to pay the price for our Services as indicated on the order pages when you place your order. Subject to clause 8, the price for our Services in respect of such Courses is non-refundable.
    2. We take all reasonable care to ensure that the price of the Services advised to you is correct. However please see clause 5 for what happens if we discover an error in the price of your order.
    3. Application fees. In addition to the price for our Services, you may be required to pay an application fee depending on the Course you wish to apply for and the university where the Course is being provided. An application fee is a non-refundable deposit which may be required by a university in order to process your application. All application fees are payable to us. When we receive your application fee, we will transfer it directly to the relevant university. We will inform you of any information about any application fees applicable to a particular Course.
    4. We will pass on changes in the rate of VAT. If the rate of VAT changes between your Order date and the date we perform the Services, we will adjust the rate of VAT that you pay, unless you have already paid for the Services in full before the change in the rate of VAT takes effect.
    5. What happens if we get the price wrong. It is always possible that, despite our best efforts, some of the Services we deliver may be incorrectly priced. We will normally check prices before accepting your order so that, where the correct price for the Services at your order date is less than our stated price at your order date, we will charge the lower amount. If the correct price for the Services at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the contract and refund you any sums you have paid.
    6. When and how you must pay. We accept payment with American Express, Visa, MasterCard, Paypal, Alipay and WeChat Pay. You must make payment online at the point when you place your order for our Services.
    7. What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.
  13. Our responsibility for loss or damage suffered by you
    1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
    2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Services as described in clause 2 and for defective products under the Consumer Protection Act 1987
    3. We do not represent the list of universities published on our website. By accessing our website, you acknowledge that our website functions as a mere index and database of content found in the public domain, including the relevant university’s official website. Although we have made every effort to ensure the Courses in respect of which we provide our Services listed on our website are up-to-date, we cannot guarantee that a university will still be providing a particular Course or that a university will still have capacity for further students in respect of any particular Course when you place an order with us.
    4. You understand and acknowledge that our Services are designed to assist you with the applications process for specific Courses. We do not, in any way, represent or guarantee that, as a result of suing our Services, you will be offered a place to study on the Course which you have applied for and therefore we will not be liable for any loss or damage suffered by you if you are not offered a place to study on the Course which you have applied for.
    5. We only perform the Services for domestic and private use. If you use our Services for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  14. How we may use your personal information
    1. We will only use your personal information as set out in our
  15. Confidentiality
    1. Both you and us must keep confidential and not disclose to any third party any confidential information shared between us. Confidential information includes (but is not limited to) any information concerning the business, affairs, customers, clients or suppliers of us, all emails, correspondence, conversations, documents, financial information, personal data disclosed to us or to you. If you receive confidential information in error (for example you receive an email from us which is for the attention of another of our customers), please notify us immediately by contacting us at customer.service@uofferglobal.com. In this case, you must not disseminate, distribute, or copy this email and delete it from your system immediately.
    2. Neither we nor you shall use the other’s confidential information for any purpose other than to exercise our rights and perform our obligations under or in connection with these terms.
  16. Other important terms
    1. All intellectual property in the Services will belong to us. We are the owner or the licensee of all intellectual property rights in our website, the material published on it and the Services we deliver. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You must not use any part of the content on our site or our Services for commercial purposes without obtaining a licence to do so from us or our licensors.
    2. Transferring rights under our contract with you. We may transfer our rights and obligations under these terms to another organisation. You need our consent to transfer your rights under these terms to someone else.
    3. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
    4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to perform the Services for you, we can still require you to make the payment at a later date.
    6. Governing Law. These terms are governed by English law and you can bring legal proceedings in respect of our Services in the English courts. This does not exclude any consumer rights you may also be entitled to in the jurisdiction where you reside.
    7. Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to Centre for Effective Dispute Resolution (CEDR) via their website at http://www.cedr.com/idrs. CEDR will not charge you for making a complaint and if you are not satisfied with the outcome you can still bring legal proceedings. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution
  17. Terms of website use

    PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

    What's in these terms?

    These terms tell you the rules for using our website https://www.uofferglobal.co.uk/ (our “Site”).

    Who we are and how to contact us

    Our Site is operated by WL Hillside Investment Limited (trading as UOFFER GLOBAL) ("We"). We are registered in England and Wales under company number 10744397 and have our registered office at Albany House, 31 Hurst Street, Birmingham, B5 4BD. Our VAT number is 296049568.

    We are a limited company.

    To contact us, please email us at customer.service@uofferglobal.com.

    By using our site you accept these terms

    By using our Site, you confirm that you accept these terms of use and that you agree to comply with them.

    If you do not agree to these terms, you must not use our site.

    We recommend that you print a copy of these terms for future reference.

    There are other terms that may apply to you

    These terms of use refer to the following additional terms, which also apply to your use of our Site:

    • Our , which sets out the terms on which we process any personal data we collect from you, or that you provide to us.
    • Our , which sets out information about the cookies on our Site.

    If you purchase services from our Site, our Terms and Conditions for the Supply of Services will apply to the purchase.

    We may make changes to these terms

    We amend these terms from time to time. Every time you wish to use our Site, please check these terms to ensure you understand the terms that apply at that time.

    We may make changes to our site

    We may update and change our Site from time to time to reflect changes to our services, our users' needs, our business priorities and information about universities, including but not limited to rankings and courses offered by such universities. We will try to give you reasonable notice of any major changes.

    We may suspend or withdraw our site

    Our Site is made available free of charge, although there may be some parts of our Site which are only accessible once you have purchased services from us.

    We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

    You must keep your account details safe

    If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

    We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

    If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at customer.service@uofferglobal.com.

    How you may use material on our site

    You may print off one copy, and may download extracts, of any page(s) from our Site for your personal use and you may draw the attention of others within your organisation to content posted on our site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

    Our status (and that of any identified contributors) as the authors of content on our Site must always be acknowledged.

    You must not use any part of the content on our Site for commercial purposes without obtaining a licence to do so from us or our licensors.

    If you print off, copy or download any part of our Site in breach of these terms of use, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

    Do not rely on information on this site

    The content on our Site is provided for general information only. It is not intended to amount to advice on which you should rely. Your use of any information or materials on our Site is entirely at your own risk, for which we shall not be liable. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Site.

    Although we make reasonable efforts to update the information on our Site, neither we nor any third parties make any representations, warranties or guarantees, whether express or implied, as to the accuracy, performance, completeness, or suitability of the information and materials found or offered on our Site for any particular purpose.

    We are not responsible for websites we link to

    Where our Site contains links to other websites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

    We have no control over the contents of those websites or resources.

    Interactive services on our site

    We may from time to time provide interactive services on our Site, including, without limitation, the ability for you conduct live chats with members of our staff (our “Interactive Services”).

    Our Interactive Services are only intended for users over 16 years old.

    Where we do provide any Interactive Service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical). When providing our communication platform to you, we do not moderate any communications sent and/or received through our Site.

    We will do our best to assess any possible risks for users from third parties when they use any Interactive Service provided on our Site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any Interactive Service we provide on our Site, and we expressly exclude our liability for any loss or damage arising from the use of any Interactive Service by a user in contravention of our content standards, whether the service is moderated or not.

    Where we do moderate an Interactive Service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

    Our responsibility for loss or damage suffered by you

    We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation. Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our Terms and Conditions for the Supply of Services.

    Please note that we only provide our Site for your personal capacity and for non-commercial use. This means that you agree not to use our Site for any commercial purposes (i.e. to sell your own goods and/or services), and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

    We will not be liable for damage that you could have avoided by following our advice to apply any updates offered to you free of charge or for damage that was caused by you failing to correctly follow instructions to use our services or to have in place the minimum system requirements advised by us. This does not affect your statutory rights under the Consumer Rights Act 2015.

    Uploading content to our site

    Whenever you make use of a feature that allows you to upload content to our Site, or to make contact with other users of our Site, you must comply with the content standards set out below.

    You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

    Any content you upload to our Site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you license to us are described in the Rights you are giving us to use material you upload section of these Terms of Use.

    We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our Site constitutes a violation of their intellectual property rights, or of their right to privacy.

    We have the right to remove any posting you make on our Site if, in our opinion, your post does not comply with the content standards set out below.

    You are solely responsible for securing and backing up your content.

    Content standards

    These content standards apply to any and all material which you contribute to our Site (“Contributions”), and to any Interactive Services associated with it.

    You must comply with the spirit and the letter of the following standards. The standards apply to each part of any Contribution as well as to its whole.

    Contributions must:

    • Be accurate (where they state facts).
    • Be genuinely held (where they state opinions).
    • Comply with applicable law in the UK and in any country from which they are posted.

    Contributions must not:

    • Contain any material which is defamatory of any person.
    • Contain any material which is obscene, offensive, hateful or inflammatory.
    • Promote sexually explicit material.
    • Promote violence.
    • Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
    • Infringe any copyright, database right or trade mark of any other person.
    • Be likely to deceive any person.
    • Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
    • Promote any illegal activity.
    • Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
    • Be likely to harass, upset, embarrass, alarm or annoy any other person.
    • Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
    • Give the impression that they emanate from us, if this is not the case.
    • Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

    Rights you are giving us to use material you upload

    When you upload or post content to our Site, you grant us the following rights to use that content:

    • A licence to us to access, view, copy, modify and reproduce such content on other parts of our Site, social media accounts and communications with users; and
    • A licence to other users on our Site to access, view and copy such content for each other user’s own use.

    We are not responsible for viruses and you must not introduce them

    We do not guarantee that our Site will be secure or free from bugs or viruses.

    You are responsible for configuring your information technology, computer programmes and platform to access our Site. You should use your own virus protection software.

    You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.

    Rules about linking to our site

    You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

    You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

    You must not establish a link to our Site in any website that is not owned by you.

    Our Site must not be framed on any other website, nor may you create a link to any part of our Site other than the home page.

    We reserve the right to withdraw linking permission without notice.

    The website in which you are linking must comply in all respects with the content standards set out above.

    If you wish to link to or make any use of content on our Site other than that set out above, please contact customer.service@uofferglobal.com.

    Which country's laws apply to any disputes?

    These terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction.

    Model Cancellation Form

    (Complete and return this form only if you wish to withdraw from the contract)

    To W L Hillside Investment Limited (trading as UOFFER GLOBAL) of Suite B Floor 6 Albany House, 31 Hurst Street, Birmingham, United Kingdom, B5 4BD

    I hereby give notice that I cancel my contract for the supply of the following services:

    Ordered on/received on:

    Name of consumer(s):

    Address of consumer(s):

    Signature of consumer(s) (only if this form is notified on paper):

    Date:

    15-Day Exchange & Return Policy

    If there’s something wrong with your order (incorrect order, damaged order,or not in love etc.), please contact us within 15 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved then you can return the service to us with the order number you got (The order number is very important ,because we need to return your money according the correct order number). our customer service team will review the request and will send further instructions. We reserve the right to refuse any return request, if the return is caused by malicious competitive business practices.

    Refunds

    Once we received your request, your exclusive Customer Service representative will contact you to rectify the issue with 48 hours on working days. Please check your spam folder if you don't hear back from us prior to chasing us up as it might have gone into this folder. Please follow the instructions that are provided by our customer service representative.

    Shipping policy

    You will be contacted within three days after your order, please keep an eye on your phone, if you have any questions please call 010-53689191, thank you ~

    The terms of service and any separate agreements whereby we provide you with services shall be governed by and construed in accordance with the laws of the PRC.

Contact us
General Inquiries: contactus@uofferglobal.com
Customer Service/Complaints: customer.service@uofferglobal.com
Business Cooperation: partnership@uofferglobal.com
Customer Service
International
China (CNY/¥), English
Course
Official Expert
Service Account
Official Account
Copyright © 2017 W L HILLSIDE INVESTMENT LIMITED All rights reserved
W L HILLSIDE INVESTMENT LIMITED registered in England Wales under the company registration number 10744397.
Registered office address: 31 Hurst Street, Birmingham B5 4BD
Uoffer Global Technology (Beijing) Co., LTD ｜ Unit 910, Floor 9, West Tower, Prosper Center, No. 5 Guang Hua Road, Chao Yang District, Beijing｜010-53689191
Privacy Policy - Terms & Conditions - Refund Policy - Deliver Policy
京公网安备
11010502043926号
11010502050737号
Scan us
Official Expert
Service Account
Official Account
Scan QR Code
App
Top